Warranty Policy
Essential Information to Maintain the Warranty for Your Products!
Alpha & Omega has a clear warranty policy regarding the conditions you must respect to maintain the manufacturer’s warranty on all our AC products. Make sure to respect the following conditions:
- Make sure to keep a copy of the invoice.
- The air conditioner installer must be qualified and hold a current refrigerant ARCtick handling license.
- Ensure the installation and handling of the AC unit respect the manufacturer’s operating instructions.
- Keep the air inlet and outlet of your outdoor unit clean and clear of dirt, leaves, and plants, or other types of obstructions.
- The domestic system must be checked and maintained at least once a year.
- Keep the condensate drain clean.
- The batteries in remote control need to be replaced when exhausted.
- Make sure to contact the manufacturer as quickly as possible in the event the system fails.
- If the system isn’t operating correctly, do not use it anymore as it may cause further damage to the unit and void the warranty.
You can contact Alpha & Omega team to request warranty or fault service support: sales@alphaomegaair.com.au
For further information on manufacturer warranty, you can check the details below:
Daikin Australia:
Customer Service - 1300 787 266
Domestic Systems - 5 Year Warranty Parts and Labour
Commercial Systems - 12/36 Month Warranty Parts and Labour
Samsung:
Customer Service - 1300 362 603
5 Year Parts and Labour
Midea:
Customer Service - 1300 726 002
5 Year Parts and Labour
More Information